If you encountered a problem with your payment or have any shipping issues prior to delivery, please click here to contact Scalefast support.
If you encountered a defect with your order, please click here to contact Wizards of the Coast support.
Introducing the Throne of Eldraine Deluxe Collection, the premium Magic: The Gathering product available in limited quantities exclusively at magicstore.wizards.com starting October 2, 2019. All packaged in a premium box, the Throne of Eldraine Deluxe Collection includes:
- 16 Throne of Eldraine Collector Boosters
- 1 Set-themed binder
- 1 Foil Garruk, Cursed Huntsman borderless planeswalker card
- 1 Art print of the borderless Garruk, Cursed Huntsman
- 1 Non-foil version of the Buy-a-Box Kenrith, the Returned King
- 1 3x3 card strip from a foil sheet of Throne of Eldraine
- 1 MTG Arena mega-code card, which grants:
- A digital Garruk exquisite sleeve
- One copy of each of the following cards, plus a card style for each:
- Garruk, Cursed Huntsman
- Charming Prince
- The Magic Mirror
- Witch's Vengeance
- Bonecrusher Giant
- Questing Beast
What’s in a Magic: the Gathering Collector Booster?
The Collector Booster is aimed at the player who values collecting the cards. It's designed to be the best value if you're prioritizing collecting hard-to-find cards. You'll have more access to foil cards as well as to other various treatments.
We recommend reading Mark Rosewater’s article “Project Booster Fun” for a complete breakdown of contents.
How many copies of the Throne of Eldraine Deluxe Collection can I purchase?
Sales are limited to 1 per customer.
Where can I purchase the Throne of Eldraine Deluxe Collection?
The Throne of Eldraine Deluxe Collection is available exclusively at magicstore.wizards.com.
Scalefast appears on my account statement. Shouldn't I be billed by Wizards of the Coast?
No. Scalefast is the authorized merchant for the products available in this online store.
Is Scalefast payment secure?
Yes, it is. All information sent to the payment service providers is encrypted and protected with the latest SSL technology. The transmission of your sensitive information is secure. Moreover, we do not store any payment card information on our servers. The transaction statement will be labeled Scalefast in your bank account.
Which payment methods can I use?
You can make a purchase with a credit card (including Visa, Mastercard, Discover, American Express), and PayPal (in relevant countries).
Why am I having trouble with my PayPal payment?
Scalefast does not accept payments with unverified PayPal accounts or with eCheck. To make a payment with PayPal without having a credit card linked to your PayPal account, you must have a sufficient balance on your PayPal account.
Why does the order page keep telling me that my purchase is pending?
While usually immediate, your order can sometimes take up to 4 hours to be processed. After 4 hours, please try making the purchase a second time. If you are using a payment method that directs you to an external website (such as PayPal), you will be redirected to the store after filling out your billing details. This procedure will confirm your purchase and may take up to 60 seconds.
To avoid purchasing failures, please do not click on the back/refresh button or close the payment window before this process is complete.
Where can I find my order ID?
Your order ID can be found in your order’s confirmation email from firstname.lastname@example.org once you have completed your purchase.
I did not receive an email confirming my order. What can I do?
First, please verify the email did not come through as spam. If not, please contact Scalefast, providing them with all your purchase details so they may verify your purchase status and send a confirmation email to you. Scalefast customer support can be reached here.
Why was I charged for a failed purchase or charged twice for the same purchase?
In either case, any such purchase should not clear your bank’s fraudulent transaction verifications. This is because your bank freezes your funds for up to 5 working days before validating or cancelling the transaction.
Scalefast does not cash in your purchase within those 5 days. Please contact your bank to ensure the cancellation of the transaction. Should charges still be pending past 5 working days, please contact Scalefast customer support so that we can investigate and help you resolve this issue, in cooperation with your bank.
What is your refund policy?
We do not accept returns for North American customers.
For customers outside of North America, you may return unopened items within 14 days of receiving them. Return shipping is at the customers expense. Unopened means that no tamper-proof seals have been broken. For Throne of Eldraine Deluxe Collection, this includes the safety seal on the shipping container.
To initiate a return, please click here.
To report a damaged or defective item, please submit the form here.
Where can my Throne of Eldraine Deluxe Collection order ship?
Purchases can be shipped to the following locations:
- Domestic Shipping:
- DDP Countries – Taxes, Tariffs and Custom Fees are payed on purchase.
Australia, Austria, Belgium, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia, United Kingdom
- DDU Countries – Your local post office or customs exchange may require additional payment to release the product.
Japan, South Korea, New Zealand
For any other countries around the world, please know that we are working on expanding our global reach to additional locations in a legally compliant way that also provides a good user experience. You are not forgotten.
When will my Magic: the Gathering Throne of Eldraine Deluxe Collection order ship?
- Shipping time cut-offs for US/DDU/DDP orders: all orders placed Monday-Friday before 12:00 PM (noon) CST will ship the same day. All other orders will ship the next business day.
- Shipping time cut-offs for Canadian orders: all orders placed Monday-Friday before 12:00 PM (noon) EST will ship the same day. All other orders will ship the next business day.
Why can't I view the storefront at magicstore.wizards.com?
If you are having issues viewing the page at magicstore.wizards.com, please verify that any pop-up blockers installed on your system are not preventing access. Additionally, we recommend viewing magicstore.wizards.com using a different browser.
How do I contact customer support?
If you encountered a problem with your payment or encounter any shipping issues prior to delivery, please click here to contact Scalefast support.
If you encountered a defect with your product, please click here to contact Wizards of the Coast support.
For any other general questions regarding the Throne of Eldraine Deluxe Collection, please click here to contact Wizards of the Coast support.