What is a knowledge base chatbot?
A knowledge base chatbot is an AI-powered bot designed to pull information from a preexisting knowledge base to help answer questions and concerns customers may have. Think of it as a glorified search bar, where instead of getting recommended articles to sift through, it answers your questions on the spot.
Where is it getting answers from?
The knowledge base chatbot is getting answers from the knowledge base itself. Information that the bot shares is information that can be found in the articles on the knowledge base.
Does this mean you’re using AI in your art?
No. For more information, please refer to our Generative AI art FAQ article.
Can I still speak to a person?
Absolutely! You can always submit a ticket by filling out a form, and a member of our support team will get back to you as soon as possible.